Program Eligibility Specialist

Position Information

Position Number:
County: Madison
Posting End Date: 01/26/2026
Anticipated Starting Salary: $47,397.00
Hiring Official: Katie Miller
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Specialist I
Class Code: PPE
02P
Pay Grade: SGS
05
Salary Range: $47,397 - $70,148

The Program Eligibility Specialist I is an entry‑level position responsible for reviewing applications, verifying information, and determining eligibility for state‑administered programs. The role requires strong attention to detail, organizational skills, computer keyboarding, verbal and written communication, and customer service to ensure applicants receive timely determinations.

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up‑to‑date case records to support eligibility decisions.
• Ensure timely application processing and follow up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when necessary.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

• Ability to assess applicant information and apply program guidelines accurately.
• Strong attention to detail in reviewing documents and entering data.
• Proficiency in basic computer applications and case management systems.
• Ability to explain complex policies to applicants in an understandable manner.
• Ability to prepare, present, and review oral and written information and reports.
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines.
• Ability to analyze application issues and determine solutions.

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.

The position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, occasional overtime, and proficiency with current phone system. The role also demands clear enunciation and excellent verbal and written communication skills. The position is governed by the Fair Labor Standards Act (FSLA) and approved overtime is compensated.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. It offers a pension, maternity leave, paid state holidays, and more.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.