Customer Service Representative

Apply for the Customer Service Representative role at Wilson Combat
—the position is Full time and Entry level
. The role supports Wilson Combat retail customers across all communication channels, focusing on product knowledge, issue resolution, and customer support.

• Respond to inbound inquiries by phone, email, and online messaging promptly and professionally.
• Provide accurate product specifications, availability, warranty policies, and service procedures.
• Guide customers through product service, warranty, and repair processes, and coordinate with warranty and gunsmithing teams for timely resolution.
• Track service cases and communicate progress updates to customers clearly.
• Document all service interactions accurately in the company's customer management system.
• Coordinate with internal departments to maintain consistent and accurate customer communication.
• Identify recurring customer issues and communicate insights to management for process improvement.
• Support the development of reference materials and FAQs to enhance future customer interactions.
• Represent Wilson Combat with professionalism, integrity, and respect.
• Uphold company values of quality, precision, dependability, and customer trust.
• Maintain a deep understanding of the company's history, products, and service standards to provide informed support.

• Exceptional written and verbal communication skills with a polished, professional tone.
• Strong problem‑solving abilities focused on efficiency, accuracy, and customer satisfaction.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Experience with CRM or ERP systems—Net Suite experience is a plus.
• Familiarity with firearms and related terminology preferred but not required.
• Strong sense of accountability, follow‑through, and teamwork.

The ideal candidate is a professional communicator and problem‑solver who thrives in a structured, fast‑paced environment. They remain composed under pressure, bring a genuine sense of care to each customer interaction, value teamwork, consistency, and attention to detail, and approach each day with the mindset of supporting Wilson Combat's reputation for uncompromising quality and service excellence.

Full‑time

Entry level

Sporting Goods Manufacturing