Resident Service Coordinator

Job Description

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Resident Services Coordinator, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity!

It may be everything you've been looking for.

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered.

• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company
• 3 weeks PTO

• Supports the team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
• Schedule move-in and moves out inspections with residents.
• Assist with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Assist residents with adding rentable items such as parking spaces.
• Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
• Assist with company/vendor sponsored resident events.
• Assist with community wide e-blasts and residential notices
• Maintain exceptional standards of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
• Prepare and distribute move-in gifts for all new residents moving in.
• Provide exceptional service to customers, vendors, and colleagues.
• Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Handle resident issues, conflicts, and complaints professionally and elevate to management when appropriate.
• Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are…