Senior Digital Account Manager

Senior Digital Account Manager (m/f/d) - Experience & Engineering

Hamburg, Berlin; hybrid

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to deliver a large range of services: from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, customer experience, data & analytics and content. We pride ourselves on delivering exceptional and engaging digital experiences to make a difference for our clients in the market.

For our team in Hamburg we are looking for a Senior Digital Account Manager (m/f/d) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development? Then we should get to know each other!

• You are a business accelerator for our clients and us
• You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume
• In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
• You are responsible for the client satisfaction
• You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
• Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
• You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
• You know how to ask the right questions at the customer and thus open up new business areas
• You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
• You present work internally and externally

• You have 3-4 years of professional experience in managing global accounts in the field of digital experience with six-figure annual budgets and higher. Experience in working with Beauty, Lifestyle / FMCG Clients is a big plus.
• You’re driven by insights and analyses and build your strategies comprehensively and logically on them
• You have a very good understanding of digital experience mechanisms
• You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
• You bring previous experience having worked with agencies, with tech agencies as a plus
• You are enthusiastic about current digital industry discussions and trends
• You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design
• You are able to present your complex strategic ideas clearly on slides
• Can give clear instructions for future actions because you have a very good understanding of reporting and analysis
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

• Flexible, hybrid working policy (2 days at the office)
• Company pension scheme
• Lease bike options / Job Rad and 25% subsidy for the Deutschlandticket
• Occasional breakfast/lunch at the office, Smoothie Tuesdays
• Stay happy and healthy with a contribution to your health through the Open Up platform
• €30 per month – You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/or public transport
• Future Bens – Exclusive access to sustainable, healthy products at attractive deals
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• A reputation for doing good. DEPT® has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global — at DEPT®…