Program Eligibility Specialist

overview

position number: , county: izard.
the dhs program eligibility specialist i works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations.

initial and ongoing training is required and may also require in‑state travel (day and/or night stays). Requires the ability to multi‑task, problem‑solve and prioritize workload. This position is client‑facing and requires strong interpersonal skills. This position will escort clients to and from the lobby, handle receptionist duties (phone, copier, client check‑in).

• the formal education equivalent of a bachelor's degree in psychology, sociology, or related field.

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

• job series: program eligibility – career path
• classification: program eligibility specialist i
• class code: ppe
  02p
• pay grade: sgs
  05
• salary range: $47,397 - $70,148

the program eligibility specialist i is an entry‑level position responsible for reviewing applications, verifying information, and determining eligibility for state‑administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

• review and process applications for state assistance programs in compliance with established policies.
• verify applicant information, including income, assets, residency, and household composition.
• maintain accurate and up‑to‑date case records to support eligibility decisions.
• ensure timely application processing and follow‑up with applicants to gather required documentation.
• assist in monitoring ongoing eligibility and renewal processes for program participants.
• provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• assist clients in completing forms and gathering necessary documentation.
• respond to inquiries and resolve concerns related to eligibility and program participation.
• educate applicants on available resources and services to support their needs.
• ensure adherence to state and federal regulations in eligibility determinations.
• identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• prepare reports and summaries as needed for internal review and audits.

• ability to assess applicant information and apply program guidelines accurately.
• strong attention to detail in reviewing documents and entering data.
• proficiency in basic computer applications and case management systems.
• ability to explain complex policies to applicants in an understandable manner.
• ability to prepare, present, and review oral and written information and reports.
• capacity to prioritize tasks, handle multiple cases, and meet deadlines.
• ability to analyze application issues and determine solutions.

at least one year of experience in customer service, administrative support, case processing, or a related field.

satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the…