Administrative Assistant - Front Office

Administrative Assistant - Front Office/ROE (Will County)

Department:
Development Services - Admin

Location:

Will County Regional Office of Education 56

Reports to:

Director of H.R. & R.O.E. Services and/or designee

Classification:
Non-union

FSLA Status:
Exempt

Employment Status:
Full Time

Pay Grade: $43.9-$45K/year

Position Type:
Secretarial/Clerical/ Secretary - 12-Months

Under general supervision, the position performs tasks and services to support effective and efficient operations independently and for the Licensure specialist at the Will County Regional Office of Education. The position ensures accurate and efficient services to the constituents of Will County at the Regional Office of Education. This includes administrative services and clerical tasks. Strong communication and record‑keeping skills are required.

• Receives, scans and uploads transcripts to ISBE for educator applications/ degrees.
• Assist educators with the Paraprofessional and Substitute license application process.
• Process name changes, corrections, etc. that are sent to ISBE.
• Use ELIS daily to enter degrees and assist educators with professional development activities.
• Interacts with ISBE on an "as needed" basis regarding licensure.
• Prepares reports with various statistical data.
• Answer phone calls and questions regarding licensure and other administrative topics.
• Assist candidates with fingerprinting requirements.
• Regular, punctual, and predictable attendance is required.
• Performs other related tasks as assigned.

• This position from time to time will be required to attend activities outside the County.
• Other duties and special projects as assigned.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Performing complex and responsible administrative duties.
• Excellent customer service skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to prioritize and multi‑task several projects.
• Valid State of Illinois Driver's License and minimum liability insurance required by law.

• General office functions and tasks, department processes, and procedures.
• Microsoft Office.
• Excel.
• Outlook Systems.
• ELIS system.

• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Working with other team members to ensure tasks are completed on time.

• Manage multiple tasks, priorities, and deadlines.
• Coordinate tasks and projects as assigned.
• Follow up on action items and deadlines.
• Read, analyze and interpret federal, state, and local legislation and regulation related to labor law, benefits, risk management and training.
• Maintain correct records, files, and assist Licensure Specialist as needed.
• Write reports and effectively present information to upper management, employees, and the public.

None

Environmental:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is performed in an office environment with a moderate pace. The ability to work with various departments in the County is required. This position from time to time may be required to attend activities outside the County.

The working conditions of the job are mainly sedentary in a climate‑controlled professional office. Infrequent occasional exposure to outdoor elements may be required.

Physical:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing these duties the employee is required…