Communications Tech

Communications Tech 1

Location: Office located in Maricopa, AZ

Rate: $18.00/hour

Job Type: Full-Time

Reporting To: Technical Operations & Support Manager

This position is responsible for providing customer support and maintenance to broadband customers in their homes and businesses. The role includes splicing fiber cables and cutting terminals for new construction.

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer-provided services at residential and commercial locations.
• Maintain broadband system by testing to locate trouble, open cable to replace or repair defective sections and close or seal cable.
• Splice cable to protector devices and central office main distribution frame and splice drop cable to the central office cable system.
• Educate customers about the services being provided and the proper use of equipment, propose solutions, and describe advantages of and sell additional services.
• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
• Perform other duties as assigned.

• High School Diploma or GED
• A valid Driver’s License and clean driving record is required
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation
• Knowledge and experience working with electronics, DC power, and fiber optic equipment
• Able to properly operate small hand tools, power tools, and test equipment
• Able to work independently and plan tasks to complete projects efficiently
• Strong computer skills in Word and Excel
• Able to accurately measure distances using tapes or other measuring devices
• Able to differentiate between different sizes and colors of wires/cables
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances

• Lift and carry up to 75 pounds
• Walk over all types of terrain in all kinds of weather while carrying tools, equipment, and ladders
• Perform kneeling, crouching, crawling, twisting, pulling, bending, pushing, and reaching above head
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, and insects
• On-call rotation every 3 weeks
• Work schedules may adjust based on business needs

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.