Retail Assistant Manager - Grand Hotel

Retail Assistant Manager - Grand Hotel

Join the Xanterra Travel Collection as a Retail Assistant Manager at the Grand Hotel, a 3‑diamond hotel located just a mile from the iconic south rim of Grand Canyon National Park. The role is full‑time, year‑round, with a typical schedule of 40 hours, 5 days per week including weekends, evenings, and holidays. Pay is $19.50 per hour.

The Grand Hotel is a welcoming community that shares a passion for the environment and enjoys crafting memorable experiences for guests. As part of the Xanterra Travel Collection, the hotel offers a fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities.

Reporting to the Retail Manager, the Assistant Retail Manager will oversee the daily operations of the retail unit—managing staff, ensuring merchandising standards, maintaining budgets, and delivering exceptional guest service.

Position Type:
Full‑time, Year‑round
Pay: $19.50/hr

Schedule:

40 hours, 5 days per week (weekends, evenings, holidays)

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway train rides
• Access to hotel fitness center and pool
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understands and supports Xanterra Mission Statement and Core Values.
• Provides exceptional guest service as the primary goal.
• Communicates with sales associates and maintains a positive image.
• Schedules, supervises, and coordinates all store staff.
• Manages loss control and merchandise shrinkage.
• Supports labor budget year‑long.
• Maintains displays, stock, and proper pricing; works with Visual Display personnel.
• Communicates with Corporate Buying and Regional Retail Directors.
• Completes Retail Supervisor duties such as food supply orders and vendor fill orders.
• Oversees cashier deposits and assists cashiers with POS system and accounting policies.
• Ensures proper opening and closing procedures and side duties.
• Maintains high levels of cleanliness and housekeeping.
• Provides training on accounting, safety, sustainability, and refresher training.
• Performs administrative duties including written updates on store personnel performance.
• Welcomes new staff and trains store objectives, procedures, and policies.
• Assists in preparing and completing annual retail store inventories.
• Assists Human Resources with housing inspections as needed.
• Assists employees with Trading Post housing maintenance requests.
• Adheres to all prescribed company policies and procedures.
• Other duties as assigned.

• One‑year retail supervisory experience in a high‑volume retail store.
• Valid or clear Arizona Driver’s License (must obtain within 90 days of hire).
• Advanced computer skills—MS Office (Word and Excel), Smartsheet, timekeeping, procurement, retail specific suite software.
• Excellent oral, written, and problem‑solving communication skills.
• Fully trained and able to work at all Xanterra Tusayan Retail Outlets.

• Experience in product display, product ordering, inventory control, and loss control procedures.
• Computerized POS system experience including training and troubleshooting.
• Basic accounting skills with P&L analysis experience and extensive cash handling and deposit experience.

• Constantly stand and walk.
• Frequently lift or carry up to 10 lbs. and push/pull up to 25 lbs.
• Occasionally sit, reach above shoulder, squat/kneel, bend, crawl, climb, lift/carry up to 50 lbs., and push/pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.