Dining Room Manager

Overview

Join our Food & Beverage team at the Grand Canyon Railway and Hotel!

Why the Food & Beverage? Step into a leadership role where great service starts with you. Apply today to become our Dining Room Manager and help set the standard for an outstanding dining experience.

The Restaurant Manager is responsible for supervising the floor and overseeing the daily operation of The Fred Harvey Restaurant and Spenser’s Pub.

Position Type:
Full‑Time, Year‑Round

• Free gym and pool access
• Free train tickets
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• Generous benefit program including medical, dental, and vision coverage, paid time off, and more!
• The adventure of a lifetime!

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Accommodate our guests in the most professional manner possible, assist floor employees with guest related problems.
• Ensure all guest complaints (food quality, quantity and service) and employee concerns/issues are investigated, resolved and handled in a professional manner; follow‑up with Food and Beverage Director and General Manager of Resort Operations.
• Enforce all Xanterra and Grand Canyon Railway food and beverage hospitality standards, procedures, policies and environmental program.
• Responsible for overall compliance with all health and safety regulations and enforce sanitary practices for food handling, wearing personal protective equipment, general cleanliness, and maintenance of dining and food service areas.
• Support company Learning and Development requirements (alcohol service & food safety) by actively assisting Human Resources in coordinating and actively tracking staff attendance.
• Ensure staff adheres to all safety and Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; follow‑up daily on recycle program and staff education.
• Complete accident reports thoroughly and communicate with the Risk Manager as soon as possible, following‑up with the Food and Beverage Director.
• Review and monitor expenditures to ensure the business unit(s) conforms to budget limitations. Record daily sales and labor costs on the “Accruals” spreadsheet to monitor labor costs.
• Co‑responsible with back of house (BOH) managers for efficient buffet set‑up, maintenance and break down in accordance with current timetable.
• Follow staffing guides for front of house (FOH) and set up sections for the meal period. Work with Food and Beverage Director to adjust staffing as needed for absences and last‑minute changes.
• Responsible for annually updating the banquet menu and amenities offered to guests.
• Conduct daily “Service Briefings” and train staff on evacuation procedures, Safety Data Sheets (SDS) location, Environmental Health & Safety (EHS) procedures, liquor wine and beer selections, etc. Ensure staff is aware of any personnel issues, special events or equipment issues.
• Ensure buffet and outside signage for business unit(s) are correct and clean.
• Perform periodic walk‑throughs in the dining room and business unit(s); work closely with all back of house (BOH) managers to inspect all areas of food service to ensure food quality, consistency, presentation, cleanliness and safety are maintained. Participate in quarterly Food and Beverage audits to identify opportunities for improvement.
• Participate in end‑of‑month inventory.
• Ensure staff members adhere to all grooming and uniform standards; meet appearance standards as outlined in the Xanterra/Grand Canyon Railway Employee Handbook and departmental guidelines.
• Ensure proper accounting procedures are in place and enforced for check‑outs, voids, comps, spec sheets, special event billing and tours.
• Responsible for front of house (FOH) general invoices, coding, and tracking for non‑food and beverage.
• Ensure all side‑work duties are assigned, enforced and completed. Update list of duties as necessary and communicate with all staff employees.
• Perform duties related to opening/closing The Fred Harvey Restaurant and Spenser’s Pub as needed.
• Maintain open lines of…