Training Program Manager

Location: Cochise

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Training Program Manager is an integral part of The Michaels Management Military team, assisting in building and managing programs that positively impact our business, our teammates, and our clients. This individual will create, design, develop, implement, and conduct learning and development programs for the Michaels Management Military Team. As the Training Program Manager, you are responsible for building scalable programs to help develop and grow our leaders and teammates at all levels in the organization through coaching, facilitation, training, and consulting to maximize leader, division, and organizational performance.

This role involves managing the end-to-end development and implementation of training initiatives, ensuring the effective training of Certified Training Associates (CTAs), and overseeing the successful implementation and evaluation of the training program.

The position reports directly to the Sr. Vice President, and together, this team strives to achieve The Michaels Organization's goal of attracting, training, and retaining talent.

Responsibilities

1. Partner with the Operations Leadership team to identify training needs and opportunities and recommend learning solutions that are aligned with business needs.
2. Utilize sound approaches for understanding leaders' needs, developing solutions, and implementing military-wide training programs in partnership with the corporate Talent Development team
3. Partner with regional teams to develop and implement tools to monitor new hire onboarding and satisfaction.
4. Evaluate program effectiveness through assessments, surveys, and feedback. Measure the impact of training (participant feedback evaluations), ensuring training effectiveness, and tracking program development life cycles.
5. Leverage data and insights to continuously enhance offerings to meet the changing needs of the business.
6. Design, build, and deliver online and instructor-led training courses and materials, including defining learning objectives, creating content and success criteria metrics.
7. Maintain records of learning and development activities, attendance, results of tests and assessments, and retraining requirements.
8. Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders.
9. Work in the Learning Management System (LMS) to administer and manage associated training activities, build learning paths, assign training, track progress, mark attendance, generate and distribute reports, etc. Partner with LMS administrator as needed.
10. Manage, train, and certify the Training Associates (CTAs) to ensure effective knowledge transfer and program delivery.
11. Consults with CTAs to help them implement the training program.
12. Perform all necessary tasks in preparation for and delivery of programs, and new initiatives. This could include scheduling training sessions, organizing information technology and other equipment/systems, and managing rosters, creating meeting invitations, and recording training. Assists CTAs in managing program logistics.
13. Maintains knowledge of external and internal training resources.
14. Travel: 30-40%15. Perform other duties as assigned.

Qualifications

Required Experience:

* 3-5 years of experience in learning & development, instructional design and facilitation within the real estate, multi-family, or property management industry
• Experience developing and conducting training in Multifamily facilities and community management operations.
• Privatized Military Housing Experience (Preferred)
● Strong project management skills with the…