Public Safety Telecommunicator Supervisor

Public Safety Telecommunicator Supervisor

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Job Title:

Public Safety Telecommunicator Supervisor

Closing Date:
Open Until Filled

DEADLINE:
Attach any required documents, i.e., Transcripts, Certificates, diploma and Motor Vehicle Record, to your online application by midnight on the closing date. Late Applications or documents will not be considered.

Job Number: 24-512

Job Type: Full-Time Regular

Department:
Gila River Police Department

City:
Sacaton, AZ

Location:

639 W. Seed Farm Road

Area of Interest:
Public Safety

Salary/ Hourly Rate: $31.09 - $37.24 Hourly

Tribal Driving Permit

Required:

No

The Public Safety Telecommunicator Supervisor is under general supervision of the Public Safety Communications Manager, the principal function of this position is to perform specialized work in managing the day-to-day operations and activities in the 9-1-1 communication center. This position provides leadership and direction to the communications staff, and is a major resource to dispatchers on technical issues, equipment operations, policies and procedures, and may handle special projects.

The Public Safety Telecommunicator Supervisor must maintain a high knowledge of computer aided dispatch (CAD) systems and multi-channel radio/paging consoles, while acting quickly, efficiently, calmly, and accurately to dispatch and coordinate emergency responder resources and process incoming emergency calls if needed. This position exists to meet the needs of the community when calling for Police, Fire, EMS, or any other emergency services.

• Keep manager informed of all aspects of the operations of the 9-1-1 Communications Center including, but not limited to service complaints, personnel problems, equipment problems, major emergencies, etc.
• Assist manager in the development and implementation of agency goals, objectives, policies, and procedures.
• Ensure proper action is taken in the event of equipment failure; troubleshoot problems and determine who to call for problem solving.
• Directly supervise and perform a variety of front-line supervisory activities including, but not limited to: recommending the selection of staff, training subordinates, resolving minor work and personnel problems, scheduling of personnel, reviewing/approving employee electronic timesheets, investigating and resolving complaints/problems, and motivating and disciplining.
• Resolve customer inquiries and complaints in person, by phone and email concerning the Communications Section to explain unit functions, policies and procedures and provide information.
• Coordinate and assist in the training of new and current 9-1-1 communication employees which includes continuing education program for 9-1-1 communication employees; coordinate scheduled, mandated, or needed training to preserve up-to-date knowledge and skill for improved staff performance; provide in-service training and facilitates outside training as assigned.
• Perform investigations relating to internal and/or external complaints; make disciplinary recommendations and counsel subordinates as required.
• Complete and/or review annual performance, training, probationary, and/or promotional performance appraisals of subordinate personnel.
• Perform other related duties as assigned.

• Knowledge of the Arizona Criminal Justice Information Systems (ACJIS), including the National Crime Information Center (NCIC) and the Arizona Crime Information Center (ACIC).
• Knowledge of NG9-1-1 phone equipment, CAD, RMS, and Motorola’s MCC
  7500 Radio Dispatch Counsels.
• Knowledge of Police, Fire and Emergency Medical Services operating procedures.
• Knowledge of State, Federal and Tribal statutes, laws and regulations related to the work unit.
• Knowledge of supervision and training methods and principles required to provide direction, assign tasks, evaluate performance and train staff.
• Ability to write standard operating procedures, policies, instructions and memos.
• Ability to operate computers and software (Microsoft Office, Word, Excel, Outlook, and PowerPoint.
• Ability to communicate orally and in writing with all levels of contacts, within and…