Passenger Service Attendants - Part Time

Overview

Join our Passenger Service team the Grand Canyon Railway and Hotel! Hop aboard for an exciting opportunity as a Passenger Attendant. Be the friendly face that ensures smooth journeys and happy passengers. If you love staying on the move, helping others, and thriving in a dynamic environment, this role is for you. Ready to make every trip memorable? Let’s get started!

The Passenger Services Professional Attendant works onboard the Grand Canyon Railway’s passenger train, in all classes of service from Coach to Luxury, and is responsible for ensuring the highest quality of guest service during our passenger’s experience while in route to the Grand Canyon.

Position Type: Part Time

Wage: $15.20 with the ability to make tips

• Free gym and pool access
• Free day train tickets
• Exclusive property discounts at GCR and other Xanterra properties
• Meet people of all ages from all over the country and world
• The adventure of a lifetime

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Provide the highest quality of guest service during the passengers’ experience onboard the Grand Canyon Railway.
• Assess each guest situation carefully to determine the most appropriate and professional course of action while ensuring client safety and satisfaction.
• Ensure passenger safety, following all established safety procedures and guidelines and maintaining the highest level of professionalism.
• Continuously acquire and retain knowledge about the Grand Canyon Railway, Grand Canyon National Park, and the surrounding areas in Arizona, while enthusiastically sharing this information with passengers.
• Prepare passenger train cars, including buffet tables, bars, seats, restrooms, etc. for daily train ride and return trip, ensuring the highest levels of cleanliness and service standards are met.
• Provide professional and safe bartending and food service for up to 68 passengers.
• Maintain accurate point of sale records and comply with Company money handling policies and procedures.
• Understand and support the Company’s Environmental Management Systems (EMS) policies and commitments to maintain ISO 14001 goals and guidelines to reduce, reuse and recycle and maintain our beautiful places on earth.
• Handle sensitive biohazard situations with professionalism and discretion, including safely cleaning, disinfecting and disposing of biohazardous materials while onboard the train.
• Maintain a well-organized and professional workspace, including continuous sanitization of passenger cars and high traffic areas, proper storage and inventory of supplies.
• Collaborate effectively with team members and contractors by maintaining a respectful and professional demeanor in all interactions, with guests and teammates, even in high-stress or emotionally charged situations.
• Trains and works in all classes of train service as assigned.
• Safely operates ADA shuttle from Grand Canyon Depot to the South Rim lodges, as assigned.
• Other duties as assigned.

• Must be at least 19 years of age.
• Previous 2 years’ customer service experience in the hospitality industry.
• 1 year experience operating a point-of-sale system processing payments, cash and credit cards.
• Requires prior experience as a barista or bartender or similar role, with a willingness to learn bartending skills.
• Requires a valid Arizona driver’s license and ability to comply with the Xanterra/GCR Company Vehicle Policy.

• Previous experience in the Railroad industry.
• Previous experience as a passenger attendant (Flight or Rail).
• Previous experience in a fast-paced customer-facing environment strongly preferred.

PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels

Not Applicable

Occasionally
Frequently
Constantly

• Stand
• Walk
• Sit
• Handling
• Reach outward
• Reach above shoulder
• Climb
• Crawl
• Squat/kneel
• Bend
• Lift/Carry
• Push/Pull

• 10 lbs or less
• 11-20 lbs
• 21-50 lbs
• 51-100 lbs
• Over 100 lbs
• 12 lbs or less
• 13-25 lbs
• 26-40 lbs
• 41-100 lbs
• Over 100 lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.