IT Tech II

Police Information Technology Technician II/Evidence Custodian

City of Williams

Information Technology is responsible for all the agency computer needs to include the records management system, data storage and to manage day to day technology needs.

• Provide 24x7 on-call support on a monthly rotation or when needed, for critical public safety information systems.
• Maintain end user configurations using Active Directory, deploying custom software, assigning hardware, applying security restrictions and group polices per department and government policy.
• Deploy and maintain security patches for Microsoft Windows server and workstation operating systems and applications.
• Install, configure, and maintain software applications to support end users, both hands-on and remotely.
• Assess internal network infrastructure needs including, wireless network security, physical security, mobile and desktop computers, servers, switches, firewalls, printers, phones, intranet, VPNs, WANs.
• Develop backup and disaster recovery policies to protect privacy, minimize downtime, and protect against data losses.
• Track and maintain software licenses, vendor contracts, hardware warranties and third-party services.
• Analyze existing and create new processes to improve end-user productivity across many environments.
• Concise documentation of issues tracking, escalations, follow-ups and resolution of all incidents.
• Interface with remotes users and customer sites for problems solving and giving direction to maintain standards for equipment and software on the county network.
• Software support of the CAD, RMS and JMS software for the Police Department.
• Create customer reports from the core software used by the Police Department and our customers.
• Experience administrating Microsoft Windows server (Active Directory, Group Policy etc.)
• Knowledge of basic IP networking, understanding of networking configuration and management.
• Experience troubleshooting routine network issues and components. (Switches, VPNs, VLANs, WiFi, video conferencing etc.)

• Evidence Custodian.

Three years of experience in information Technology.

Applicants must have an equivalent of a high school diploma or GED, be a U.S. Citizen, be 21, have no felony convictions, successfully pass a background check and controlled substance screening.