Battle Officer

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Requisition #: 1448

Job Title:

BATTLE OFFICER I

Employment Type:

Regular

Work Schedule:

Shift work

Clearance Level: Active in scope Secret Clearance

Agile Defense is seeking a Battle Officer I in Fort Huachuca, Arizona. The ideal candidate will possess indepth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.

Responsible for the 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Army’s CONUS and OCONUS Theaters

Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events

Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events

Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood

Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network

Ensure accurate reporting to GCC senior leaders and higher headquarters

Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)

Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available

Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response

Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater

Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment

Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence

Must be available for shift work to include weekends and holidays

Active in scope Secret Clearance

HS +1 yrs’ experience or AA/AS +4

To include 1+ years’ experience in military operations (IE: NETOPS/G3/S3/S6/TOC/JOC/SOC)

Strong verbal and written communication skills

Excellent people and phone skills

Ability to prioritize and multi-task

Experience with Microsoft Office products

Must be willing to work flexible schedule (rotating shift work)

Positive, focused, and engaging team player is a must

Must be highly organized and adaptive to change

Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions

Ability to interact professionally with all levels of Army customers/organizations (verbal and written)

Must possess basic overall IT knowledge

Information Technology Infrastructure Library (ITIL) Foundations v4

Prior military IT operations experience at the Brigade level or higher

Attention to detail and the ability to remain calm under pressure

HS +1 yrs’ experience or AA/AS +4

To include 1+ years’ experience in military operations (IE: NETOPS/G3/S3/S6/TOC/JOC/SOC)

Working conditions are normal for an office environment.

Fast paced, deadline-oriented environment.

May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

Happy - Be Infectious.

Helpful - Be Supportive.

Honest - Be Trustworthy.

Humble - Be Grounded.

Hungry - Be Eager.

Hustle - Be Driven.

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