Computer Technician

Overview

Computer Technician

Information Technology Department

Finance & Administration Division

Tsaile Campus

Duty

Schedule:

Monday - Friday, 8:00 am - 5:00 pm; may require evenings and weekends.

Under the general supervision of the IT Operations Manager, the Computer Technician accomplishes the Information Technology Department's strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintains confidentiality of all privileged information.

The Computer Technician performs monitoring, maintenance, installing computer systems, peripheral equipment, and system failures.

• Provide computer support functions and assist students, faculty and staff, and external clients at Dine College.
• Provides problem-solving and instructions for end users, and ensures system operations efficiency and integrity.
• Assist with video conferencing equipment, printers, and support requests.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 10% - Maintain records of activities using the IT-Help Desk Request System.
• Troubleshoot issues and document solutions using the IT-Helpdesk Request System.
• Follows all customer service processes from opening to closing a trouble ticket.

• 15% - Set up hardware and install and configure standard software and drivers.
• Follow replacement plans as scheduled.
• Complete necessary disposition documentation and obtain proper signatures.
• Recover all replaced and decommissioned equipment to the disposal site.

• 40% - Diagnose, repair, and test computer problems to restore functionality.
• Use diagnostic tools to assess or monitor computer systems and printers.
• Manage security options on client systems and report attacks.
• Troubleshoot system failures or bugs and provide solutions.

• 10% - Provides technical assistance for video conferencing equipment, instruction, and support to end users in the use of computers, printers, projectors, and peripherals.
• Assists in evaluating end-user needs and recommends appropriate actions to resolve issues.

• 10% - Assist in maintaining IT inventory and updating the inventory database.
• Follows naming conventions and assignments within the inventory database.
• Maintain IT compliance with software licensing and vendor hardware agreements.

• 10% - Provides support for user training and events for all equipment and extends the network to event locations.

• 5% - Performs research on varying topics as requested by the Supervisor and other duties assigned.

Minimum:

• Proficient in the use of Windows and Macintosh operating systems, network printers, basic network protocols, and Active Directory.
• 1 year of experience with Windows or Macintosh operating systems.
• 1 year of computer or printer repair.

Preferred:

• Associate's degree in a computer-related field and two years of experience or equivalency recommended.
• Demonstrated computer skills, human relations, and effective communication skills are required.
• A+MCSE, or other applicable certifications.
• Note:
  
  3 years of experience in computer support or service in lieu of the education requirement.