Junior Delivery Manager - AI Solutions

Troopr Labs is the creator of Enjo.ai
, an AI-powered automation platform trusted by 3,000+ companies worldwide to streamline IT, HR, and customer support operations. Our mission is to help organizations work smarter by replacing repetitive, manual tasks with intelligent, context-aware automation.

Enjo.ai enables teams to deploy AI copilots trained on internal systems, documents, and historical data—empowering employees to find answers, resolve issues, and complete workflows in seconds. Whether it’s responding to employee queries, resolving IT tickets, or automating onboarding, Troopr Labs helps businesses deliver faster service and better experiences at scale.

We combine deep expertise in AI, automation, and enterprise workflows to build products that are secure, reliable, and easy to integrate—allowing organizations to unlock efficiency without disrupting existing systems.

At Troopr Labs, we’re building Enjo, the world’s best AI support agent, with a vision to become the de facto AI-first helpdesk for enterprises globally.

Enjo is a generative AI platform that automates employee and customer support for large enterprises through trainable AI Agents.

We’re a lean, high-performing team of ~30 people serving global brands including Snap, Delivery Hero, Netflix, Snowflake, and Spotify. This is a rare opportunity to join a small but impactful team shaping the future of enterprise AI.

Role Description

We are looking for an AI Solution Delivery Manager to own the end-to-end delivery of AI solutions for US enterprise customers - from discovery to go-live and expansion. This is a hybrid Business Analyst + Delivery Manager role, working directly with senior customer stakeholders (Director/VP level) and collaborating with Troopr’s Product, AI Engineering, and CSM teams.

• Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs.
• Drive communications: stakeholder updates, exec readouts, adoption/ROI
• Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene.
• Support growth: proposals, ROMs, change orders, and expansion roadmaps.
• Ensure security, data governance, compliance, and SLA adherence.

Who We’re Looking For

• 2+ years delivering AI/automation within a 5+ year delivery/BA track.
• Proven US customer management; confident with Director/VP stakeholders.
• Strong requirements writing and concise executive communication.
• Solid agile PM, risk management, and value realization skills.
• Comfortable translating requirements to user stories and API/integration work items.

Why Troopr Lab

• Work with trusted, top-brand large enterprises on high-impact AI programs.
• Build real agentic AI solutions used at scale; high ownership and visibility.
• Remote-first India team with meaningful ET/PT overlap and clear growth path
• High ownership & visibility:
  Operate in a small team where your contributions matter.
• Clear growth path:
  Expand your role and influence as Troopr scales rapidly.

If you’re passionate about AI and thrive at the intersection of delivery, customer success, and product innovation.