Evening Guest Experience Specialist

Join the hospitality team in one of Sedona's most breathtaking destinations. Spirit of the Heavens is seeking a grounded, detail-oriented Evening Guest Experience Specialist to support our guests during the most important hours of arrival and evening hospitality. Located in Sedona, AZ. Offering competitive pay of $22 – $25 per hour, depending on your experience. You'll also enjoy perks like:

• Paid vacation time
• Paid holidays
• Tools provided
• Vehicles to use on the property
• Supportive team
• A unique and peaceful work setting along Oak Creek

If you're ready to play an essential part in making every guest's stay memorable, keep reading-your next great hospitality opportunity could start here.

• High school degree or equivalent
• Front office experience
• Hospitality-minded and operationally strong
• Communicates clearly
• Takes pride in maintaining high standards.
• Ability to work the evening schedule (2:00 pm – 10:00 pm)

In this Evening Guest Experience Specialist position, you will work a consistent full-time schedule from 2:00 pm to 10:00 pm. Your evenings will be spent ensuring guests have everything they need for an incredible stay, providing essential support during the key hours of arrival, check-in, and evening activities.

Providing excellent hospitality, you will keep in contact with guests from booking acceptance until check-out. This includes the following:

Check that all check-in requirements are completed:

• Collect signed release forms
• Confirm length of stay
• Verify pet information if applicable
• Confirm if the unit has or lacks an attached bathroom
• Explain timing for receiving gate code
• Confirm check-in/check-out times and dates

Prepare rooms before check-in:

• Go to guest lodging
• Turn on porch lights and adjust heat/AC
• Check for and remove dead insects or evidence of rodents
• Ensure towels, washcloths, water, coffee, and treats are set
• Make sure the room gives a great first impression
• Greet guests on arrival, noting preferences
• Escort guests to lodging if requested, or provide directions
• Explain Spirit of the Heavens features, common and private areas

Be available to answer guest questions throughout the stay:

• Assist with retail sales: share knowledge of stones, wands, and pendants; process payments
• Know how to operate property equipment: HVAC, TVs, record players, internet, door locks, and entrance gate
• Know guest parking locations
• Address insects or snakes if needed; know how to use a fire extinguisher
• Replenish towels, bath items, and all provided room items as necessary

Nestled along the serene Oak Creek in beautiful Sedona, Arizona, Spirit of the Heavens is dedicated to providing a tranquil haven for guests to unwind, rejuvenate, and reconnect with nature. Our mission is to create a sacred, nurturing, safe, and loving space where guests can explore their hearts and souls. With 4000 feet of creek frontage and 72 acres of private land, we pride ourselves on a strong team spirit and a collaborative environment.

Every team member plays a crucial role in delivering exceptional service, making Spirit of the Heavens not just a workplace but a community where your contributions are truly valued!

If you're excited to help guests unwind, rejuvenate, and connect, we want to hear from you! Apply today using our mobile-friendly application and join our hospitality team.