Executive Housekeeper

The Executive Housekeeper directs the housekeeping program of the hotel to ensure clean, orderly, and attractive conditions of the hotel by performing the following duties personally or through subordinate supervisors:

• Supervises the work activities of housekeeping staff under the direction of the General Manager.
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as
  directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes functions of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

• Problem Solving - Identifies and resolves problems in a timely manner;
  Develops alternative solutions;
  Uses
  reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
• Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Oral Communication - Responds well to questions;
  Demonstrates group presentation skills;
• Team Work - Contributes to building a positive team spirit.
• Written Communication - Writes clearly and informatively;
  Able to read and interpret written information.
• Managing People - Makes self available to staff;
  Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when
  absent;
  Arrives at meetings and appointments on time.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality Looks for ways to improve and promote quality
• Quantity Strives to increase productivity.
• Safety and Security - Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses
  equipment and materials properly.