Room Attendant​/Housekeeping

Position Summary

A housekeeping Room Attendant provides the necessary service of ensuring clean and comfortable rooms for our guests that delivers an overall positive impression of the property. The impact created by the housekeeper is critical to the reputation and success of the hotel. Therefore, it is essential that housekeeping be highly thorough and professional in completing their duties and that our standards are met and always maintained.

• Able to work a flexible schedule, be reliable and adhere to start times.
• Wear proper attire and a nametag while on shift. Keep personal appearance professional.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Acknowledge guests in public areas with warm friendly greetings.
• Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
• Report guest issues and complaints in a hospitable manner to ensure guest satisfaction is delivered. Always maintain professionalism consistent with hotel brand and company expectations.
• Perform quality cleaning that meets brand standards within set timelines.
• Pay attention to detail to ensure all items are available for guest use in the rooms according to brand standards.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance