Front Desk Supervisor

Job Description

The Front Desk Supervisor leads our front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering outstanding customer service.

Responsibilities:

• Team Leadership:
• Oversee the daily operations of the front desk team, including scheduling, training, and performance management.
• Motivate and inspire the team to achieve high standards of excellence.
• Resolve team conflicts and address performance issues promptly and professionally.
• Guest Services:
• Greet guests warmly and professionally, creating a positive first impression.
• Efficiently handle check-ins and check-outs, ensuring accuracy and timely processing.
• Address guest inquiries and concerns promptly and effectively, resolving issues to satisfaction.
• Assist guests with reservations, luggage assistance, and other special requests.
• Operations Management:
• Monitor and maintain accurate records of room availability, reservations, and guest accounts.
• Ensure compliance with hotel policies and procedures, including safety and security protocols.
• Coordinate with other departments (housekeeping, maintenance, etc.) to ensure seamless operations.
• Manage cash handling and POS systems, adhering to financial guidelines.
• Problem-Solving:
• Identify and resolve guest complaints and issues in a timely and professional manner.
• Implement solutions to improve operational efficiency and guest satisfaction.
• Adapt to changing circumstances and unexpected challenges.

Qualifications:

• Proven experience as a Front Desk Supervisor or similar role in a hotel or hospitality setting.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel property management systems (PMS).
• Knowledge of reservation systems and booking procedures.
• Ability to work flexible shifts, including weekends and holidays.

Source:
Northwood Hospitality