Switchboard Operator - Grand Canyon South Rim

Switchboard Operator - Grand Canyon South Rim

Position Type:
Full-Time, Year-Round. Pay: $15.75 per hour.

Schedule:

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays).

Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free Wi‑Fi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

• Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
• Excellent verbal communications skills and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situations.
• Ability to learn fire alarm systems and read fire alarm panels.
• Ability to effectively learn and utilize two‑way radio communications and pagers.
• Ability to work any shift for a 24/7 operation, morning, evenings & overnight shifts.

Physical Requirements:

Constantly:
Sit
Frequently:
Handle, reach, bend
Occasionally:
Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.