Bakery Manager

Duties and Responsibilities
Customer Service & Guest Interaction

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.
• Assist customers with product suggestions, special orders, and food preparation recommendations.
• Answer and respond to incoming calls professionally; resolve customer complaints and elevate to the Store Director as needed.
• Engage in suggestive selling and other sales techniques through telephone interactions, in‑store announcements, and direct conversations with customers.

• Possess full knowledge of duties performed by all department employees; oversee and assist with product preparation and display.
• Implement proper and efficient product preparation and packaging techniques.
• Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.
• Ensure proper cleanliness, sanitation, and appearance of all bakery areas and equipment; maintain a safe work environment.
• Ensure correct temperature maintenance during preparation, display, and storage.
• Maintain knowledge of opening and closing procedures for the bakery department.

• Build bakery displays; rotate and discard outdated or spoiled product.
• Ensure work areas and department spaces remain clean and organized.
• Implement effective promotional and seasonal displays.
• Ensure accurate pricing, signage, and compliance with code‑dating requirements.
• Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Schedule, supervise, train, and assign duties to bakery employees; ensure adequate coverage and service levels.
• Train employees on store policies, sales techniques, and record‑keeping procedures.
• Identify and develop high‑potential employees for advancement opportunities.
• Monitor employee productivity and evaluate overall performance.
• Initiate personnel actions, including interviews, transfers, promotions, and disciplinary measures.
• Ensure adherence to bakery standards and department requirements.

• Prepare sales and inventory reports; participate in physical inventory every four weeks.
• Control inventory to ensure proper product quantity, quality, and freshness; maintain inventory levels per division directives.
• Stock and rotate product; organize and maintain cooler and freezer conditions.
• Control shrink and monitor cost‑effectiveness.
• Perform receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking.
• Adhere to temperature guidelines, storage requirements, and proper packaging procedures.
• Process administrative paperwork and maintain accurate departmental records.