General Manager

Job Description

We're looking for an experienced and visionary General Manager to lead our operations at our Ardmore location. As General Manager, you'll be the driving force behind our organization's success, overseeing all aspects of daily operations while fostering a collaborative, customer-focused environment. This is an exceptional opportunity for a decisive leader who thrives on innovation, strategic thinking, and building high-performing teams. If you're ready to make a meaningful impact and drive profitability while maintaining operational excellence, we want to hear from you.

• Direct and oversee all store operations, ensuring adherence to company policies, procedures, and quality standards at all times
• Manage financial performance including budgeting, cost controls, inventory management, and cash handling to maximize profitability
• Lead, mentor, and develop a diverse team of employees; conduct performance reviews and foster a supportive, inclusive workplace culture
• Implement strategic staffing plans, including hiring, training, scheduling, and performance management to optimize team productivity
• Maintain comprehensive documentation and paperwork; analyze operational data to identify trends and opportunities for improvement
• Ensure exceptional customer service standards are met consistently; address customer concerns with empathy and transparency
• Develop and execute marketing initiatives and promotional strategies to drive business growth and customer engagement
• Maintain store cleanliness, organization, and compliance with health and safety regulations
• Build and manage vendor and supplier relationships to ensure quality products and services
• Demonstrate resilience and adaptability in responding to challenges; make decisive, analytical decisions that align with organizational goals
• Communicate effectively with corporate leadership, providing regular updates on performance metrics and strategic initiatives
• Model integrity, accountability, and ethical business practices; lead by example in all professional interactions

• Proven leadership and team management experience with the ability to motivate and develop employees
• Strong financial acumen including budgeting, cost analysis, and profitability management
• Excellent organizational and time management skills with meticulous attention to detail
• Advanced communication skills (verbal and written) with the ability to articulate vision and expectations clearly
• Proficiency with computer systems, point-of-sale software, and data analysis tools
• Strong mathematical skills for financial calculations and inventory management
• Problem-solving and conflict resolution abilities with sound judgment and decision-making skills
• Customer-focused mindset with a commitment to service excellence
• Ability to multitask effectively in a fast-paced environment while maintaining quality standards
• Collaborative approach to working with cross-functional teams and stakeholders

• Minimum 3-5 years of management or supervisory experience in operations, retail, or food service
• Proven track record of successfully managing P&L, inventory, and team performance
• Experience implementing and enforcing operational policies and procedures
• Background in staff recruitment, training, and performance management
• Demonstrated success in driving profitability and operational efficiency

• Experience in strategic planning and business development
• Knowledge of compliance and regulatory requirements in the food service or retail industry
• Background in marketing and promotional strategy development
• Experience with vendor and supplier management
• Certification in business management or hospitality management

• High school diploma or equivalent (GED);
  Bachelor's degree in Business Administration or related field preferred

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

For short distances for short durations. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Paperwork is normally completed in an office at a desk or table.

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas and…