Front Desk Associate

DAY SHIFT: 7AM - 7PM
The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivate a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast‑paced environment professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explain benefits and collect upfront ER copayments, deductibles, and self‑pay totals.
• Process payments and maintain regular communication with the Central Billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintain patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain accuracy of all spreadsheets and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning.
• Perform other duties as assigned.

• Patient Registrar or Insurance Experience (Preferred)
• Working knowledge of insurance identification and terminology (Preferred)
• Working knowledge of insurance verification and benefit descriptions (Preferred)
• Working knowledge of Admission Notifications and Insurance Authorizations
• Working knowledge of Medical Terminology
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills
• Current Background Clearance and Satisfactory Background Check Results
• High School Diploma/GED
• Commitment to Patient and Family Satisfaction

• Weekend availability and Holidays Required
• Day Shift, 7AM - 7PM