Players Club Services Clerk

We are currently looking for a Part Time 38 Players Club Services Clerk to join our team located at the Lakecrest Hotel and Casino

Summary:

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Maintains spreadsheets and databases and inputs data entry

* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.

* Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System

* Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership

* Performs all other duties as assigned

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:

* Must be familiar with the Microsoft Office Suite of products

* Accurately type 25 words per minute

Experience:
Essential:

* No prior experience required

Education:
Essential:

* High School, GED or Equivalent

Credentials:
Essential:

* Pass gaming background check

* Pass Title 31 testing relevant to position

Working Conditions:
Essential:

* May work where cigarette smoking occurs

* Bright and Flashing lights

* Customer service

* Fast-paced environment

* Noisy

* Team-oriented

* Pass pre-employment drug test

* Use computer up to 75% of shift

* Sometimes lift and or carry up to 50 lbs

* Sitting up to 50% of shift

* Standing up to 100% of shift

* Walking up to 100% of shift

* Must be flexible with work schedule

* May work holidays

* May work weekend shift