EP KOL & Customer Engagement Manager

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is seeking an EP KOL & Customer Engagement Manager (Electrophysiology Key Opinion Leader and Customer Engagement Manager) to support our leadership and growth in Atrial Fibrillation care globally. This role is responsible for delivering high-impact, physician-centric engagement programs that strengthen relationships, build advocacy, and elevate the customer experience across key markets. This role will partner cross-functionally with Clinical, Marketing, R&D, and Scientific Affairs, this position ensures alignment with strategic priorities while executing differentiated engagement experiences that convert physician customers into trusted Key Opinion Leaders (KOLs).

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office either Minnesota or Marlborough, a minimum of three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Execute global EP customer engagement programs, including advisory boards, round tables, and congress activities.
• Build and sustain trusted, long-term relationships with electrophysiology KOLs to drive advocacy and scientific exchange.
• Partner with global stakeholders to plan and deliver strategically aligned international physician visits.
• Capture and synthesize clinical and market insights to inform R&D, Marketing, and Scientific Affairs.
• Deliver EP engagement strategies that enhance customer experience, loyalty, and brand affinity.
• Prepare Annual Needs Assessments for HCP consulting and advisory engagements.
• Maintain the EP divisional customer engagement calendar to ensure visibility and alignment.
• Document interactions and measure effectiveness using internal tracking tools.
• Serve as the primary company representative accompanying designated physicians during Asia-Pacific travel.

• Minimum Bachelor's degree and minimum of 5 years' experience in electrophysiology.
• Demonstrated experience working with Key Opinion Leaders (KOLs).
• Proven ability to design and execute high-touch, integrated customer engagement programs.
• Willingness and ability to domestically and internationally travel 60% approximately.
• Proven project management skills with the ability to manage multiple priorities in a fast-paced environment.

• Proven experience in international program management or global medical affairs.
• Familiarity with medical congress planning or healthcare professional engagement strategy.
• Prior experience supporting physician travel or logistics in the Asia-Pacific region.
• Working knowledge of industry regulations related to HCP interactions and compliance.

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see — will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and…