Supervisor, Service Materials Specialist Team

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Onsite Location(s):
Arden Hills, MN, US, 55112

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

This position is part of a rapidly expanding global organization dedicated to servicing Capital Equipment across customer accounts by ensuring comprehensive support through installations, preventive maintenance, upgrades, and repairs as needed.

The role will lead, coach, and mentor members of the Service Materials Specialist team, fostering a culture of engagement and continuous improvement. Key responsibilities include planning, procurement, oversight, documentation, and issue resolution for service materials and tools, test and measurement equipment, FRUs, and service disposables.

This position ensures that service materials are accurately forecasted, planned, procured, delivered, documented within the quality system, and readily available for use by the global technical service organization during installation and service activities. Additional responsibilities include analyzing global material needs, reporting to management and technical services, driving process improvements, and resolving issues effectively.

Beyond daily operational execution, the role involves project leadership and change management to ensure the team consistently meets safety, quality, service, and cost objectives.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

• Manage, motivate, and coach team members to drive engagement and performance. Foster professional growth through effective development and involvement strategies.
• Embed organizational values by modeling desired behaviors and recognizing individual and team contributions.
• Plan and allocate labor, space, and service materials to meet and exceed customer requirements.
• Ensure training programs are efficient, effective, and maintain versatility across the team.
• Organize and prioritize daily activities, adapting to changing needs to achieve goals.
• Lead initiatives focused on safety, quality, service, cost, and space optimization using best practices and available tools.
• Partner with teams such as Purchasing, Demand Planning, Service Development, Quality, and Finance to achieve objectives while sustaining a high-performance, highly engaged culture.
• Promote and maintain safety standards, quality assurance, and compliance while delivering exceptional service levels.
• Ensure clear, effective two-way communication across teams and stakeholders.
• Maintain accurate records in compliance with quality system requirements. Prepare, analyze, and distribute operational and financial data related to service materials to support quarterly and annual plans.
• Oversee and contribute to the procurement of service materials through established processes. Manage calibration of test and measurement equipment globally and activities related to Field Service Engineer Assigned Inventory (FSEAI), NCEP/CAPA, and VIPs.
• Perform additional responsibilities as required.

• Associate or bachelor’s degree, or equivalent combination of education and experience.
• Proven experience in managing and leading teams and projects.
• Background in planning, supply chain, or related functional areas.
• Strong written and verbal communication skills, with the ability to interact…