Business Process Administrator II

Overview

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The Business Process Administrator II is responsible for analyzing and investigating customer and device data in collaboration with internal teams, field personnel, and end customers. This role enables the Medical Records and Device Tracking function to meet quality system requirements, strengthen competitive advantages, and support business results by improving the accuracy and integrity of product, patient, and customer data.

At Boston Scientific, we value collaboration and synergy. This hybrid role is based in Arden Hills, MN and requires being on-site at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Assess device configurations and statuses, ensuring timely follow‑up with both internal and external customers.
• Apply appropriate medical procedure information to support effective downstream complaint-handling activities.
• Compose clear, professional written communications for internal and external customers to support investigations or respond to inquiries.
• Investigate, process, and maintain customer medical records with accuracy and confidentiality.
• Ensures the quality and completeness of data received on incoming documents.
• Collaborate with internal teams to gather, validate, and maintain accurate information for each patient medical record.
• Handle both outgoing and incoming calls from BSC customers, providing responsive and professional support.
• Process critical and expedited requests related to medical records operations.
• Provides data and information to others on functional unit processes and procedures.
• Contribute to process design initiatives and partner with cross-functional groups to improve workflow efficiency.
• Maintain proper documentation to ensure adherence to quality system requirements.
• Participate in FDA‑mandated activities to support regulatory compliance.
• Maintain patient, physician, and device records using various approved methods.

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of related experience.

Preferred qualifications

• Strong analytical, critical thinking and problem-solving skills.
• Ability to manage multiple tasks, understand customer requirements, and respond in a timely and satisfactory manner
• Ability to understand BSC products, product configurations, and related procedures
• High attention to detail
• Strong verbal and written communication skills

Requisition

Minimum Salary:$43368

Maximum Salary: $73736

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see — will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

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