Mortgage Support Supervisor

Lake Area Mortgage, 1200 County Road E, Arden Hills, Minnesota, United States of America

Posted Tuesday, January 20, 2026 at 7:16 PM | Expires Thursday, February 19, 2026 at 9:57 PM

Are you a strategic leader who thrives in optimizing systems, empowering teams, and driving process excellence? Become a Mortgage Support Supervisor at Royal Credit Union! In this role, you’ll guide a skilled support team, champion continuous improvement across mortgage technology platforms, and ensure an exceptional experience for both Members and team members.

Why Royal?

• Member and Community Focused:
  We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment:
  Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth:
  We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment:
  We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement:
  Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger..

• Compensation: $84,590 - $110,988 per year (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

• Bachelor’s degree in business, information systems, or related field (or equivalent experience)
• Minimum 5 years’ experience in mortgage lending
• 2 years in a supervisory or leadership role
• Demonstrated ability to mentor, coach, evaluate, and grow team members while fostering a positive, high-performance culture; effectively handles performance management and models organizational values.
• Advanced understanding of mortgage lending principles, LOS platform functionality, regulatory requirements (including RESPA, TRID, Reg Z, and HMDA), investor guidelines, and data integrity standards.
• Strong capability to analyze processes, workflows, and system issues; proficiency with Microsoft Office; ability to interpret data, troubleshoot system challenges, evaluate trends, and recommend solutions for optimization.
• Excellent written and verbal communication skills with the ability to partner effectively across departments, present to leadership, interpret policies, and maintain confidentiality and professionalism.
• Skilled in managing system releases, implementing process changes, driving continuous improvement, supporting automation initiatives, and balancing multiple priorities in both fast-paced and quiet environments.

• This is a full time, exempt level position. Hours will generally be Monday through Friday, 8:00 am - 5:00pm.
• This position is part of Royal's workplace flexibility program and has the ability to be remote after a few months of training and proficiency in the position. When not remote, can work out of our Eau Claire, WI or Arden Hills, MN Operations Offices.
• Candidates must live within Royal's branch footprint.

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
  • Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Job Function First-Line Supervisor of Non-Retail Sales Workers

Lake Area Mortgage, 1200 County Road E, Arden Hills, Minnesota, United States of America