Senior Clerk - Deli - BU Job Arcata area,California USA,Restaurant/Food Service

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co‑workers
Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co‑op’s customer service standards
Assist customers in locating products throughout the store and with placing special orders; seek opportunities to exceed customer expectations and enhance the customer experience
Maintain a calm and friendly demeanor with all customers and co‑workers in all situations
Greet and interact with customers at service counters; ensure every customer is provided with an exceptional shopping experience
Answer incoming department phone calls and route them using paging or transfer system; take and route messages as needed
Follow through on all employee and customer questions and requests; elevate to appropriate member of management as needed
Promote team building and motivate staff to achieve their delegated tasks
As directed, delegate and direct work of clerks, cooks, and bakers, ensuring they are keeping on task and taking meal/rest breaks at appropriate times
Assist with time and attendance record keeping by noting tardy and absences on attendance log sheet
Ensure clerks, cooks, and bakers are following all department procedures; provide coaching and retraining as needed; document and report issues to Prepared Foods Department Head for follow‑up
Train clerks, cooks and bakers in department service and production policies and procedures
Provide support to all service and production shifts including but not limited to, delegating/reassigning labor, calling employees for additional shifts, working in service or production as needed
Ability to work all department service and production shifts as needed
Take frequent opportunities to recognize good work
Report maintenance, IT, safety, and janitorial issues using appropriate channels
Handle customer questions and resolve complaints; refer problems to Department Head or Manager as needed
Assist with medical emergencies, disorderly customers and/or shoplifters in accordance with established procedures
Attend and actively participate in department meetings, store‑wide and org‑wide meetings, and trainings, as requested
Provide suggestions for improvement of prepared foods operations via email to Department Head
Take initiative to identify, report and resolve problems before they can escalate

Prepared Foods Operations

Maintain smooth flow of service and production areas; ensure customers are acknowledged and helped quickly and efficiently
Lead daily production of all‑house made beverages, baked goods, and hot/cold product following the highest standard of food safety, cooking/baking techniques and in accordance with department expectations and procedures
Ensure clerks, cooks, and bakers are following established recipes and cooking/baking techniques
Assist with monitoring department product quality standards, pull product as needed and address with clerks, cooks, and bakers; notify Department Head for follow‑up
Ensure clerks, cooks and bakers are implementing daily production sheets; adjust as needed; follow up with Department Head
Assist with monitoring product signage and ensure ingredients and major allergens are accurately identified; take immediate appropriate action if corrections need to be made; follow up with Department Head
Effectively maintain fresh, full, attractive, and garnished food in hot and cold grab n go and full‑service cases throughout shift
Assist with maintaining and updating recipes and production batch list yields and report any discrepancies or inaccuracies to Department Head
Participate in recipe improvement and development as requested by department management
Ensure department procedures for special orders are being followed and confirm orders for accuracy
Pull expired product based on sell‑by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheet
Ensure clerks, cooks, and bakers are maintaining a clean and organized workstation throughout the shift
Maintain dishwashing/sanitizing station and equipment in good…


Increase/decrease your Search Radius (miles)



Job Posting Language