Technology Support Specialist II or III

Overview

Technology Support Specialist II or III

Information Technology Services

554160

Close Date: 03/05/26

Temporary

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Cal Poly Humboldt is a comprehensive university with a polytechnic designation, offering hands-on, impactful educational opportunities and a commitment to equity and sustainability.

Position Number: 554160 – Technology Support Specialist II or III

Compensation details are provided below.

Final salary placement is commensurate with experience, internal equity, and budget considerations.

This is a temporary, full-time, benefited, non-exempt, 12-month pay plan in the Information Technology Services Department. This position offers a premium benefits package including vacation, medical, dental, vision, life insurance, pre-tax accounts, education fee waiver, PERS, and 15 paid holidays per year. See the benefits information at https://(Use the "Apply for this Job" box below)..

The Technology Support Specialist provides advanced technical support to faculty, staff, and students to ensure effective and secure use of campus technology resources. The role supports computing equipment and software in labs, classrooms, offices, and conference rooms, serving as a direct customer interface in a complex computing environment. It guides users in existing and emerging technologies, manages multiple priorities with accountability for results, and delivers efficient, effective customer service tailored to diverse end users and business practices.

The role designs, maintains, documents, and recommends technology upgrades, applying advanced expertise to ensure seamless integration and alignment with campus technology objectives. Working in a high-volume support setting, the specialist maintains organized workflows, collaborates with ITS colleagues and campus partners, and promotes a customer centered service approach grounded in professionalism, clear communication, support for Diversity, Equity, and Inclusion, student success, reliable service delivery, and continuous improvement.

Technical Support and Troubleshooting

TSS II – 40%

• Provide technical support to faculty, staff, and students through multiple channels including in-person, phone, email, virtual, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and security issues for computers, laptops, printers, mobile devices, and other technology equipment.
• Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other AV and HyFlex systems.
• Perform and coordinate repairs and replacements of computing and AV equipment.
• Escalate complex technical issues to advanced support teams as appropriate.

TSS III – 30%

All above plus:

• Research complex support questions/problems and identify solutions.

Installation, Configuration, and Maintenance – 35%

TSS II & III

• Install, configure, and maintain standard desktop and laptop computers, mobile devices, printers, and related peripherals.
• Complete standard software installations, updates, and configurations, including patch management and backups.
• Support computer deployments using standard configuration processes and tools.
• Perform system, application, and database maintenance to ensure stability and performance.
• Assist with technology asset inventory data entry

Technology Planning, Consultation, and Development

TSS II – 5%

• Evaluate and advise on technology needs for classrooms, labs, offices, and other campus spaces.
• Provide technical guidance on the procurement, setup, and deployment of standard technology equipment.
• Recommend changes and improvements to equipment, software, and support processes to enhance efficiency.

TSS III – 10%

All the above plus:

• Develop standardized and specialized equipment or application configurations that support instructional and research needs.
• Collaborate with IT and campus stakeholders to research, recommend, and implement appropriate technology solutions.
• Optimize technology resources to ensure reliable and effective operations.

Documentation, Training, and Communication – 10%

TSS II & III

• Create and maintain user…