Enterprise Service Management Architect

An educational institution in Maryland is seeking an IT Service Management professional responsible for the administration and technical support of enterprise service management systems across the college. The ideal candidate will have a Bachelor's degree in Information Technology and at least 3 years of relevant experience. Responsibilities include maintaining service management tools, facilitating departmental collaboration, and providing user training. Knowledge of platforms like Team Dynamix or Service Now is preferred.

ITIL and project management certifications are a plus.
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