Service Desk Analyst

Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk Analyst provides front-line technical support for inbound requests received via phone, email, and chat. Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution.

1-2 years of help desk or call center support experience
1-2 years of experience using help desk ticketing systems (e.g., Service Now, Ivanti)

• Ability to troubleshoot common Windows-related issues
• Working knowledge of Active Directory
• Understanding of domain hierarchy
• Proficiency with Microsoft Windows operating systems
• Strong familiarity with Microsoft Office applications
• Experience troubleshooting VPN clients
• Ability to learn and support custom applications

This is a Contract position based out of Halethorpe, MD.

The pay range for this position is $18.00 – $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Halethorpe, MD.

This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.