Customer Service Representative

Benefits:

• 401(k)
• Dental insurance
• Free food & snacks
• Health insurance
• Training & development
• Vision insurance
• Paid time off

Hours:

9:00 – 5:00 pm Monday-Friday w/ flexibility and the opportunity to pick up additional shifts/hours

Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians. Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers. Enter orders for both routed and on-demand routes, additional stops, wait times jobs, and special-order requests from customers as required by department standards.

Emailing customers, filing paperwork, and other office tasks are required.

1+ years of making customers happy and exhibiting a positive attitude and pleasant demeanor

Call center and/or dispatch experience a preference

Ability to multitask well in a fast-paced environment

Excellent verbal and written communication skills

Computer software scheduling knowledge

Multi-phone line system experience

Service Titan experience preferred

High School diploma or GED

High company morale, professional, and friendly work environment. Paid Time Off. Benefits package offering medical, dental, and vision coverage and 401k.

Job Type: Full-time

Pay:
From $18.00 per hour depending on experience

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.