Customer Technologist

Hours: 8.30am – 5pm Monday – Friday, additional hours including weekend on-call as required

Location: Orchard Farm, School Road, Salford Priors

Salary: Competitive, dependent on experience

About the Role

We are looking for an enthusiastic and driven Customer Technologist to join our team. In this role, you will play a vital part in delivering excellence across NPD, packaging, and customer-led projects. You will work collaboratively across internal teams, growers, suppliers, and commercial partners to ensure we consistently exceed customer expectations.

This is an exciting opportunity for someone with strong attention to detail, a passion for innovation, and the ability to build influential customer relationships.

Key Responsibilities

New Product Development & Packaging

• Support the achievement of customer objectives across NPD, packaging, and technical projects.
• Implement and assist with NPD activity, including new packaging, product development and shelf-life trials.
• Report NPD outcomes and ensure the wider business is kept up to date.

Technical Documentation & Compliance

• Create, review, issue, and implement Standard Operating Procedures (SOPs).
• Manage the code sheet process.
• Participate in internal audits in a timely manner.

Artwork, Labelling & Data Management

• Manage customer artwork approval processes, including timely signoff and first print-run checks for packhouses.
• Support commercial and technical label databases to ensure accuracy and compliance.
• Maintain organised, up‑to‑date files of artwork and customer templates.
• Develop and maintain effective customer relationships, positioning Angus as the partner of choice for insight, innovation, and technical expertise.
• Facilitate benchmarking sessions with trial sites, sourcing teams, and packhouses.
• Coordinate regular retailer benchmarking to support wider market understanding.
• Drive the technical aspects of customer projects internally and in collaboration with stakeholders.

Team & Business Contribution

• Work collaboratively with growers, procurement, suppliers, commercial teams, and packhouses.
• Actively contribute to the delivery of the technical team vision and company strategy.
• Participate in performance management processes, achieving SMART objectives and personal development goals.
• Support and engage in Next Level Angus work streams.
• Undertake any other duties commensurate with the role.

What We're Looking For

• A proactive, organised individual with strong communication skills
• Experience with in NPD, technical, or packaging roles (preferred)
• Ability to build strong internal and external relationships
• Excellent attention to detail and commitment to high standards
• A collaborative team player with a passion for innovation and continuous improvement

Closing Date: midnight 15/03/26

Interview Date:TBC