Ambassador; Airport and is Casual Call

outagamie county core values

• invested in serving
• better together
• create progress
• support through compassion

under the general direction of the operations supervisor, the airport operations specialist i is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the fbo and commercial passenger terminal. This position will also provide general support for airport operations and maintenance as requested.

early mornings 5 a.m.–10 a.m., and some afternoons 2–3 days per week. Hours are based on the needs of the business.

• be able to keep cool and calm under duress and effectively handle complaints and difficult situations (missed or cancelled flights, delays, lost items, etc.).
• welcome visitors and provide accurate and courteous information about the airport facilities, services and amenities.
• help accommodate airport visitors’ special needs, such as providing traveler escorts or wheelchair assistance.
• provide support for special events.
• ensure the information desk is stocked with relevant brochures, magazines, etc.
• other duties as requested or assigned.

• graduate from high school or g.e.d. And possess a valid wisconsin driver’s license.
• experience running small equipment and vehicles.
• or, any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• must possess a valid driver’s license and maintain a clean driving record.

• pass faa drug and alcohol testing, tsa background security checks, and other testing as required.
• ability to obtain nata safety first certification and other job‑related training certificates.
• strong interpersonal and communication skills, direct interface over telephone and in writing.
• ability to professionally engage and service passengers, pilots, flight crews and other airport visitors.
• ability to make decisions with multiple objectives and implement them in a safe, efficient manner.
• follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
• must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed.
• ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal.
• ability to work without direct management supervision.
• must be comfortable working outdoors, day, night and in all weather conditions.

• stepping up/down on ladders, tugs, and fuel trucks.
• lift baggage from ground level to waist and overhead while loading aircraft, up to 75 lbs.
• bending and stooping to pick up tow bars and other equipment, up to 75 lbs.
• stooping below wings to chock aircraft.
• standing and walking for extended periods of time, running when required.
• good hand‑eye coordination with good peripheral vision.

outagamie county is an equal-opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

• medical coverage: low‑deductible health plan and high deductible health plan with health savings account (hsa).
• dental coverage: single, limited family, or family coverage options.
• vision coverage: single, employee plus one, employee plus children, or family voluntary vision insurance.
• life insurance: group life insurance for full‑time employees, paid in full by the county.
• voluntary short‑term disability insurance and long‑term disability insurance with full employer contributions for eligible employees.
• retirement: wisconsin retirement system with employer‑required contributions and employee‑required contributions.
• deferred compensation: up to 100% of compensation to a maximum of $23,500 annually.
• flexible spending account for medical and dependent care expenses.
• employee assistance program (eap) at no cost to employees and immediate family members.
• paid time off: vacation, personal holidays, national holidays, sick leave, bereavement leave, and military leave.
• employee and family clinic, fitness center, and optional pet insurance discounts.
• continuing education reimbursement for qualified employees working 20+ hours per week.