Account Manager

Overview

Join a growing commercial sales team supporting innovative label, tag, ticket, and lottery products. Own the full inside sales cycle from prospecting through close in a fast-paced, solutions-driven environment. Build meaningful customer relationships while developing technical and commercial expertise. Collaborate closely with sales leadership, quality, and cross-functional partners. Enjoy a stable weekday schedule with flexibility to support business needs and occasional travel.

• Drive revenue growth through remote customer acquisition and account expansion
• Strengthen customer retention by identifying upsell and cross-sell opportunities
• Ensure a seamless customer experience by serving as a trusted point of contact
• Improve sales visibility and decision-making through accurate CRM and performance reporting
• Support the broader commercial team by enabling consistent pipeline flow and sales execution

• Serve as the primary contact for customers across multiple product lines, including Label, Tag, Ticket, and Lottery
• Generate new sales opportunities through inbound lead follow-up, outbound calls, and account development
• Manage and qualify leads while maintaining a healthy and accurate sales pipeline in Hub Spot CRM
• Conduct virtual product presentations and online demonstrations to communicate features and value
• Process sample sheet and sample roll requests and follow up to convert opportunities into sales
• Create, maintain, and analyze Power BI dashboards and reports to track sales performance and trends
• Collaborate with internal teams, including quality, operations, and sales leadership, to support customer needs

• High school diploma or GED required; bachelor’s degree preferred or equivalent experience considered
• 1 to 2 years of experience in inside sales, sales support, or customer service, preferably in manufacturing or technical products
• Strong communication, relationship-building, and active listening skills
• Technical aptitude with the ability to explain products, answer customer questions, and support solutions
• Proficiency with CRM systems, Microsoft Office tools, and digital meeting platforms
• Strong organizational and time management skills with the ability to manage multiple priorities
• Resilience, adaptability, and a customer-focused, solution-oriented mindset

• Comprehensive medical, dental & vision insurance with options suited to different needs.
• Generous employer‑matched 401(k) retirement plan plus supplemental life and disability coverage.
• Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs) and wellness programs to support health and financial well‑being.
• Paid time off including holidays, vacation, volunteer time and supportive family/parental leave.
• Robust professional development to support career growth.
• Employee Assistance Program (EAP), legal/identity support and other voluntary perks to support employees beyond core benefits.

M2S Group is a leader in materials science and engineered coatings, bringing together four innovative companies:
Nekoosa, Appvion, Decorative Films, and Iconex. Together, we deliver six specialized solutions across application tapes, carbonless paper, architectural window films, direct thermal products, extruded films, and specialty print media. Our culture is guided by four core values:
Safety First, Growth Focused, Be Authentic, and Win Together. These values shape how we collaborate, how we innovate, and how we make an impact every day.

Appvion is the North American leader in specialty and high-performance coatings for items you see and use every day, like tickets at a concert, labels on packaged food, tags on new clothes, or packaging that keeps products safe during shipping. We focus on sustainable solutions that make everyday products work better. Recognized as an Employee Friendly Workplace, Appvion invests in our people, encouraging professional growth, collaboration, and innovation that connects and protects products worldwide.

A post-offer background check and drug screen are required.

M2S Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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