Customer Service Specialist - Automotive Finishes

Overview

The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The role involves promptly resolving customer concerns and ensuring maximum client satisfaction. The associate is responsible for receiving and preparing orders and safely moving, loading, and delivering products.

This is a part-time position based at Automotive Branch #9304 located at W4928 Highline Road, Kaukauna, WI 54130. The work schedule aligns with the branch's hours of operation, Monday through Friday between 8:00 AM and 5:00 PM, with specific hours determined by business needs and subject to change.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate all material handling, tinting, mixing and testing equipment in a safe manner
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review
• Complete Monthly and Quarterly Safety Training
• Assist with the Physical Inventory Process, which is conducted semi-annually
• Assist in promoting sales specials and initiatives
• Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications:

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
• Have at least two (2) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, etc.)
• Have at least a High School diploma or GED

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in Life, Career, and Connection.

It's all here for you... let's Create Your Possible.

Step 1 – Online Application:
Find the role(s) that interest you on our Careers page and create your profile. Step 2 – Digital Interview:
Qualified candidates will be invited to complete a digital video interview. Step 3 – In-Store Interview:
Top candidates will meet with our team in a store or facility.

Sherwin-Williams offers world-class benefits. A general description of benefits can be found at  Compensation decisions are based on various factors and may vary by location. The Company reserves the right to modify information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.

Sherwin-Williams is an Equal Employment Opportunity employer and a VEVRAA Federal Contractor. Please note, recruiters will never request payment or sensitive personal information during the application process.