Assistant Manager - Fox River

Overview

Position: Assistant Manager

Hours: 40 Weekly

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure to support entrepreneurial spirit
• The opportunity for growth as Lush promotes from within

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

Sales & Customer Experience

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meets their needs.
• Building the Brand: educate customers and staff on brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
• Product Passion: increase product knowledge through ongoing learning and provide informed recommendations.
• Driving Sales: understand metrics, budgets, and reports and influence performance on the floor to drive profitable results.

Team Leadership

• Lead Fearlessly: support the team on the sales floor, answer questions, remove obstacles, problem solve, and motivate to meet sales goals
• Grow Talent: develop yourself, seek feedback, and coach the team to improve skills and performance
• Be Real: provide feedback and adapt to the needs of the business
• Live with
  
  Purpose:
  
  inspire and connect the team to brand values
• Recruitment and Selection: assist staffing by networking, recruiting, hiring, and succession planning
• Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices

Operational Excellence

• Policies and Procedures: support the manager to maintain compliance with opening/closing, product integrity, respectful workplace, health and safety, and daily communication
• Stock and Inventory: train the inventory team to follow fresh standards and rotation rules and manage ordering within budget
• Visuals and Merchandising: ensure a clean, attractive work environment aligned with merchandising standards
• Scheduling, Time and Attendance: ensure appropriate staffing at peak times and accurate breaks and meals for wellbeing and payroll accuracy

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to train staff through positive coaching and feedback
• Proficient in Excel and Microsoft Suite; adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB training
• Fluency in Spanish, French or other languages

Equal Opportunity

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law.

Note
:
This listing reflects current openings and does not guarantee the availability of a role at any time.

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Lush Cosmetics North America recognizes that our business operates on Indigenous territory across Turtle Island and acknowledges the traditional stewards of the land where we work.