Retail Coordinator, Customer Service Rep

Join to apply for the Visa Coordinator role at Scheels

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry—driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. Mentorship and professional development training are a focus throughout your entire career.

• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
• Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
• Coordinate annual VISA compliance testing for the Scheels VISA
• Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards
• Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc.
• Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
• Greet all customers when entering and exiting the store
• Accurately balance cash drawer at the end of the day
• Engage in conversation with the customer to add a personal touch to each and every transaction
• End each transaction by saying “thank you” to every customer
• Maintain an orderly appearance of personal work space and surrounding areas
• Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures
• Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
• Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume
• Ability to communicate procedures and answer questions to associates, customers and the general public
• Assist in all other duties as assigned
• Schedule will include varied hours; days, evenings, weekends, and holidays

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

• Demonstrate pride and ownership of their work while meeting expected deadlines

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Light work -…