Operations Manager

Feeding America Eastern Wisconsin is the leading local hunger-relief organization in the state with locations in Milwaukee and Appleton. Founded in 1982 by the Rotary Club of Milwaukee, Feeding America Eastern Wisconsin is a local and independent member of the Feeding America network. Driven by our mission to solve hunger, we are bringing more people together around the table to collaboratively address the root causes of hunger.

Together with our network partners, we serve nearly half a million food‑insecure people across 35 counties in eastern Wisconsin each year.

The Operations Manager is responsible for managing the food bank’s daily operations in the general areas of warehouse and inventory, warehouse staff, volunteerism, and oversight of warehouse facilities. This position must work closely with the Operational team to provide input and carry out operational strategies and processes as well as ensure safe and efficient warehouse operations. The Operations Manager is responsible for carrying out supervisory responsibilities in accordance with FAEW’s policies.

• Oversee daily warehouse operations including receiving, inventory control, fulfillment, and product storage.
• Maintain the accuracy and integrity of the inventory control system through routine cycle counts and audits.
• Ensure efficient warehouse processes that support inventory accuracy, product availability, and partner fulfillment.
• Ensure all available products are accurately posted in Primarius Web Windows (PWW).
• Coordinate and plan warehouse replenishment loads in collaboration with warehouse teams.
• Perform or support warehouse activities including order picking, receiving, cleaning, and product processing when operational needs require.
• Identify opportunities to improve warehouse processes, efficiency, safety practices, and operational performance.

• Oversee operational components of government programs including TEFAP and CSFP.
• Manage ordering, receiving, inventory management, and reporting requirements associated with these programs.
• Receipt, invoice, and schedule all monthly TEFAP and CSFP orders for the service footprint.
• Complete required Operations checklist tasks for end‑of‑month closing in coordination with Finance.

• Provide leadership and oversight for the APL Volunteer Engagement Coordinator and the volunteer program.
• Ensure volunteers are effectively integrated into warehouse operations to support fulfillment and food distribution activities.
• Work collaboratively with the Volunteer Engagement Coordinator to align volunteer activities with product availability and operational priorities.
• Support the continued growth and sustainability of the volunteer program.

• Lead a “Safety First” culture across all warehouse operations by promoting safe equipment use, managing the forklift impact alarm program, and coaching staff on safe work practices.
• Ensure compliance with all applicable regulations and standards, including AIB, DATCP, OSHA, and Feeding America National Organization requirements.
• Maintain warehouse, equipment, and storage areas to meet regulatory standards, including cleaning logs, temperature logs, and disposal tracking.
• Ensure staff are trained and follow established safety procedures.

• Supervise APL warehouse staff, Operations Coordinators, and the Volunteer Engagement Coordinator.
• Conduct hiring, onboarding, training, performance management, and corrective actions as needed.
• Hold regular 1:1 meetings with staff to provide coaching, feedback, and professional development.
• Monitor employee performance and attendance while ensuring accountability and alignment with organizational expectations.
• Approve timecards and time‑off requests to ensure appropriate staffing coverage.

• Work closely with the Logistics Manager to coordinate incoming and outgoing deliveries and pickups.
• Collaborate with other departments, including Food Systems, Finance, HR, Development, Partnerships, Volunteer Programs, and IT…