Senior Vice President, Services

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The Senior Vice President, Services is responsible for leading Gobel’s Philanthropy Services and Research teams, driving performance, professional development, and operational excellence. The SVP fosters a high-performing, collaborative culture, ensuring cross-functional alignment across divisions and promoting innovation, operational rigor, and continuous improvement.

This role shapes the strategy and evolution of Gobel’s service and research offerings, identifies opportunities to enhance internal capabilities, and ensures the team consistently delivers superior products and services. The SVP monitors service portfolios, manages pipelines, drives achievement of revenue and utilization targets, and maintains the highest standards for client deliverables.

While the primary focus is on leadership and team development, the SVP also partners with clients as a strategic advisor, providing guidance on complex projects, systems, and fundraising strategies. This includes shaping client initiatives, mentoring client teams, and offering expertise on analytics, technology, and best practices in philanthropy services.

The position requires senior leadership, people development expertise, and the ability to translate organizational vision into actionable results across both GOBEL and client engagements.

• Oversee services and research portfolios and pipelines, ensuring the achievement of revenue, utilization, and engagement deliverables while maintaining the highest standards for client outcomes.
• Lead, coach, and mentor services and research team members, providing guidance on professional development, engagement management, and potential roadblocks.
• Create and manage onboarding timelines for new hires, including schedules, tasks, training, and materials.
  Hold regular check-ins with services and research team members to review progress, discuss outcomes, and drive continuous improvement.
• Identify and implement innovative strategies to enhance services across data, infrastructure, and development areas.

• Participate on business development calls, as needed, to help secure engagements.
• Present at conferences and webinars as needed.
• Proactively identify opportunities to enhance client impact through expanded services and value-added offerings throughout engagements.

• Provide consulting services to clients through various methods of interaction, including onsite visits, virtual video sessions, and phone sessions.
• Assist clients in laying out the necessary workflows, data framework and foundation to implement various programs or products, such as grateful patient programs, campaigns, pipeline development, artificial intelligence tools, and machine-learning models.
• Assess current state data ecosystems to recommend and build improved, efficient workflows and CRM data structures.
• Assist clients in strengthening the partnership between operations staff and frontline fundraisers.
• Provide training for operations functions, including areas such as fundraising management systems, prospect management, research, screening/modeling tools, and workflows for staff members at client organizations.
• Develop, deploy, and support reporting for Gobel’s identified KPIs (Key Performance Indicators), machine learning tool (G2G), and custom dashboards, and other metrics for analysis.
• Create customized reports, queries, and exports within CRM platforms, BI tools, and MS Power Platforms.
• Develop engagement opportunities to position GOBEL as leaders in the Philanthropy Services field.
• The responsibilities outlined above are representative of the role but are not all-inclusive. Additional duties, responsibilities, and expectations may be assigned as needed.

This position requires travel to be onsite with the clients at certain points throughout the engagement, most times by yourself and sometimes alongside other members of GOBEL. Travel for client engagements should not exceed 40 percent of the position’s time. When not onsite with clients, the SVP will work remotely from their home office.

Additional travel may be required beyond client visits for company…