Service Technician - Power Systems Division

Job Description

Provide excellent customer service, troubleshooting support, and administer warranties for Miller, Hobart, and Enpak engine‑driven products.

A self‑starter, team player with the ability to make quick independent decisions is required.

A strong background in reading electrical schematics and performing electrical troubleshooting is preferred. Basic knowledge of welding processes and engines is a plus.

• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product.
• Create service files in the warranty system to effectively administer warranty claims and to repair and test returned equipment from the field.
• Travel to customer locations for technical support of the product.
• Participate on product development teams and product support projects.
• Assist product engineering in evaluation of returned equipment and parts to continually improve reliability and ultimately reduce warranty costs.

• Associate Degree in Electronics or Electro‑Mechanical Technology.
• At least one year of customer service and troubleshooting experience.
• At least one year of welding systems product experience.
• Above‑average computer skills utilizing Microsoft Office suite and Internet programs.
• Good communication and listening skills.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.