Solutions Engineer- ThousandEyes

The application window is expected to close on: 05/01/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received
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Who We Are

Cisco Thousand Eyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for an exceptional Sales Engineer to join our team of super heroes supporting the Texas territory. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting Thousand Eyes in prospective business opportunities; be instrumental in working with prospects during trials of Thousand Eyes to highlight business value;

educate prospects, customers and the sales team on Thousand Eyes and how it applies to industry trends and business initiatives; and accelerate Thousand Eyes growth through expanding market awareness of Thousand Eyes and closing business.

What You'll Do

• Support the technical sales process

  Assist sales in technical prospecting to help uncover opportunities

  Demonstrate solution to showcase capabilities and use-cases

  Build and maintain a technical and trusted advisor relationship with customers

  Support customers during solution trials

  Scope and architect solution deployments

  Present to decision makers during trial wrap-up meetings

• Participate as a member of the Solutions Engineering teams

  Participate on weekly team meetings

  Participate in quarter business review sales meetings

  Present technical topics and successful wins

  Share technical challenges and ways to overcome

  Interact with team to ask questions, share experiences, and exchange ideas

  Help establish and enhance demonstration material showcasing the solution

  Research technical topics impacting the industry to grow as an industry leader

• Interface with Marketing

  Support trade shows and networking events

  Support Thousand Eyes Connect events

  Contribute to blog and social media posts

  Suggest and contribute to white-papers and case-studies

• Interface with Product Management and Engineering

  Provide solution feedback from hands-on use and customer interaction

  Provide solution suggestions and enhancements to drive solution strategy

  Participate, drive and provide feedback on internal and external solution beta programs

• Interface with Customer Success

  Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

  Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

• 5+ years of Solutions Engineering Experience

• Excellent presentation, communication, and problem-solving skills

• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

• Knowledge of application and network infrastructures

• Knowledge of unified communications

• Experience with application and network performance analysis solutions

• Experience with packet analysis of network and application protocols

• Experience with scripting languages (e.g., Python, Perl, Java script)

• Experience with Apple, Linux and Microsoft operating systems

• Travel required as applicable

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full…