Sales Support Representative

Chelmsford, Massachusetts, United States
Dallas, Texas, United States
Appleton, Wisconsin, United States
Portland, Oregon, United States
Charlotte, North Carolina, United States
Denver, Colorado, United States
Troy, Michigan, United States
Mobile, Alabama, United States
Parsippany, New Jersey, United States

As a Sales Support Representative, you will provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.

You will report to the Team Lead, NA Sales Support.

• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:
  • Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues
  • Assistance with coordinating service calls
  • Assistance with tech support escalations
  • Assistance with complex quality issue coordination
  • Assistance with complex LCS issue resolution
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:
  • Guidance on product substitutions
  • Concessions support and collaboration with Customer Care
  • Guidance on software portal Issues
  • Assistance with requests for information and form submissions
  • Guidance on the advanced order notification process
  • Guidance on or coordination of Customer First complaint process
  • Guidance on general Salesforce questions for RA sales
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:
  • Assistance with pricing / agreements navigation and support
  • Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

• High school diploma or equivalent
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• 2 or more years of experience in operations support.
• Experience with ERP and CRM applications - Salesforce, SAP
• Experience with analytics or reporting software - Power
  
  BI, Tableau, Qlik

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at .

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.