Help Desk Analyst II
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listed on 2026-01-20
Listing for:
Air Wisconsin Airlines Corporation
Full Time
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Hardware Support and Maintenance
- Install, configure, and troubleshoot desktop and laptop systems.
- Perform component repairs and upgrades (memory, storage, peripherals)
- Troubleshoot and fix PC, laptop, printer, and copier hardware problems.
- Track equipment through its lifecycle (deployment → retirement)
- Build, configure, and deploy PCs using imaging tools.
- Install Windows operating systems and company‑approved applications.
- Resolve software errors, conflicts, and performance issues.
- Support endpoint security tools, Windows updates, and patching.
- Judgment and initiative necessary in setting priorities, meeting deadlines and maintaining program requirements. Suggest new policies and procedures to improve value and efficiency within the Safety Management System.
- Frequent personal and telephone contact with others
Required:
- Associate degree in IT, Customer Service or related discipline
- 3-5 years of experience in IT support or PC repair
- Strong understanding of Windows OS, hardware components, and troubleshooting
- Basic knowledge of networks (TCP/IP, wireless, VPN)
- Ability to lift and move computer equipment as needed.
- Excellent communication and customer service skills
- Minimal travel requirements may be necessary.
- Active Directory management
- Experience with imaging tools (SCCM)
- Knowledge of Microsoft 365 environment
- Basic iSeries knowledge
- CompTIA A+ or equivalent certification
None
Work Environment, Physical Demands & Travel:- Majority of time spent at low physical activity level, i.e., sitting.
- Occasional standing, walking, movement required.
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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