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Technical Product Support Specialist
Job in
Appleton, Outagamie County, Wisconsin, 54914, USA
Listed on 2026-01-12
Listing for:
Insight Global
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Base Pay Range
$30.00/hr - $37.00/hr
6 Month Contract
Benefits included on contract
Onsite 4x a week (Appleton, WI)
Position OverviewWe are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for a Fortune 100 company's products. This role involves hands‑on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction.
Key Responsibilities- Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.
- Diagnose and triage complex technical issues both on‑site and remotely, using diagnostic tools and advanced problem‑solving techniques.
- Provide user‑facing support for pre‑release products, addressing user‑reported issues and offering actionable recommendations to improve user experience.
- Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.
- Collaborate with engineering and product development teams to share insights and contribute to product enhancements.
- Maintain professional communication with business partners and stakeholders.
- Ensure compliance with safety regulations and maintain a safe work environment at all times.
- Strong technical background in hardware and software troubleshooting.
- Experience with diagnostic tools and issue tracking systems (e.g., Jira).
- Excellent communication and problem‑solving skills.
- Ability to work independently and collaboratively in dynamic environments.
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