Manager Of Clinic Support Services

Description

The Manager of Clinic Support Services is responsible for activities performed by front desk, scheduling staff/switchboard, transcription and, medical records/imaging prior authorization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

• Provide leadership and direction for Clinic Support Services departments, ensuring alignment with the organization’s vision and values.
• Maintains positive relationships with all customers, employees, providers, and patients.
• Establish employee relationships and maintain a high level of visibility and accessibility.
• Lead change initiatives, supporting the organizational changes for staff and providers and developing strategies for successful implementation.
• Work in collaboration with the HIPAA Privacy Officer.
• Responsible for developing, updating, and implementing policies and procedures for the collection, storage, maintenance, retrieval, and disposition of patient health records.
• Lead initiatives to improve upfront cash collections through efficient collection processes.
• Utilize data to track performance indicators such as registration accuracy, denial rates and collection rates.
• Serve as the primary point of contact for clinic support services inquiries for the clinic.
• Maintain staff schedules to assure adequate staffing within departments.
• Ensure compliance with all regulatory requirements within the departments.
• Develop denial metrics for the radiology prior authorization team to ensure the organization is meeting benchmarks.
• Develop metrics with transcription team to ensure timely completion of transcription, which allows for claims to be dropped timely.
• Utilize Epic system to review dashboards, reports and work queue monitoring to improve accuracy and overall metrics.
• Effectively manage and direct all areas to ensure quality, productivity, and excellent customer service.
• Ensure the accuracy and completeness of daily registrations.
• Interdepartmental collaboration with all Leadership Team members.
• Responsible for the education of all staff and must assure all staff is competent.
• Manages multiple departments/staff and assures all issues are addressed timely.
• Provides clear communication and expectations for staff.
• Complete performance evaluations timely based on organizations policy.
• Completes tasks and assignments in a timely, accurate and efficient manner.
• Works in department for all roles.
• Performs other related duties as assigned by leadership.

• Directly supervises 25 employees within the listed department(s).
• Carries out manager responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Conducts evaluations of departmental activities to ensure current professional standards are met and makes recommendations for change when required.
• Develop strategic/tactical plans for medical records.

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.
• Computer skills required:
  Human Resource Information Systems;
  Microsoft Office Suite; EPIC Preferred with Cadence Experience.
• Knowledgeable in requirements of HIPAA, HITECH, Freedom of Information Act, Tort Claims and authority agencies about the release of sensitive and confidential information.
• Knowledge of and skill in the application of established principles, concepts and techniques of medical records administration to perform recurring medical records administration assignments.
• Monitor and ensure pertinent patient health data are collected, stored and governed for clinical and administration decision support.
• 5 to 7 years of supervisory experience in patient registration and insurance…