Crisis Case Manager; DHHS-MH

crisis case manager (dhhs-mh) - full time

Final date to receive applications:

job type: county

job description:

outagamie county

salary: $61,672.00 – $69,409.60 annually

location: appleton, wi

job number: 2603435

department: dhhs mental health

opening date: 01/16/2026

typical work hours / shift: monday thru friday 8:00 am-4:30 pm with some flexibility and some on-call duties. Comp time may be available.

location: health and human services department in mental health, outagamie county government center @ 320 s. Walnut st., appleton, wi

benefits: we offer a comprehensive benefits package including an on-site and near-site clinic and being a part of the wisconsin retirement system.

learn more today by visiting: https://(Use the "Apply for this Job" box below).-resources

join the team today! Want to learn more about outagamie county click the following link! Outagamie county, wi – community video tour (elocallink.tv)

• provides protection and advocacy services including oversight of chapters 51, 54 and 55.
• transports and escorts consumers to meetings, services, appointments and other activities.
• attends unit and other meetings as required.
• maintains accurate records and prepares reports and documentation for court proceedings.
• maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by state and medical assistance guidelines.
• responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks.
• provides ongoing symptom assessment and monitors client’s stability, mental status, and court ordered treatment requirements at each client contact.
• manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• provides on-call services as assigned.
• works in conjunction and coordinates services with an interdisciplinary team.

• bachelor’s degree in behavioral science or a related field required.
• two years of experience with the respective target group preferred.
• must possess and maintain a valid driver’s license.

• ability to transport oneself from location to location in an efficient and expedient manner.
• adhere to professional ethics and standards.
• skill in organization including paperwork, time management and prioritization of crisis demands.
• comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• work well in a team environment displaying a supportive and positive attitude.
• communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, human services personnel, school personnel, and others verbally and in writing.
• knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

outagamie county is an equal opportunity employer. In compliance with the americans with disabilities act, the county will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

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deadline note: deadline is subject to change