Student Success Specialist

Student Success Specialist

Regular Support Staff

Oshkosh Riverside Campus

40

Serving as the initial point of contact for the Oshkosh Campuses, this position is responsible for providing outstanding customer service and building relationships with individuals on any Recruitment, Admission and Enrollment needs. The employee will collaborate closely with Advising, Counseling, and Career Services, Access, Community and Engagement Services, Financial Services, Disability Services, and academic departments to ensure appropriate services and resources are provided to students.

This position will serve as the back up to the managers during their absence in providing administrative and operational support of the center.

• Serves as the initial customer service contact for Student Services:
  Assess student needs and provide direct assistance in marketing programs to students and leading tours, helping them to apply to the College, enroll in classes, collect documents, process payment, apply for funding, and help them understand the appropriate forms, processes and procedures for all areas of Enrollment Services.
• Comprehension of over 200 FVTC Academic Programs to include testing, score requirements and knowledge of the necessary preparation courses for programs. Understand and communicate program plans, course schedules, checklists, and admissions requirements. Provide assessment (ACCUPLACER) interpretations and referrals for remediation and educational support services.
• Assess student needs and provide referrals to college and community resources to support the educational goals of the student. This includes the coordination of transition services such as Advising, Counseling and Career, Financial Aid and other funding options, Access, Community and Engagement Services, Disability Services, TLC, etc.
• Navigate admissions processes by program and have knowledge of FVTC's student information system, FVTC-specific Apps, Blackboard, and Cengage to assist students.
• Comprehensive knowledge of Student Financial Services to assist students in setting up payments, completing the FAFSA, and submitting scholarship applications. Serve as a liaison to Financial Aid and Veterans to connect students to appropriate resources.
• Function as a liaison between customers and FVTC by making referrals to academic divisions, counselors, instructional staff, and other FVTC staff members when needed.
• Coordinate and execute one-on-one and/or group tours for a variety of audiences to include middle school and high school students , adults, displaced workers, families, and community organizations to discuss FVTC programs, admissions requirements, paying for college, and developing a plan for transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across FVTC and align with the college's strategic enrollment management plan.
• Using data, evaluate and analyze events and conversion efforts and make recommendations for improvement.
• Gather, coordinate, maintain, and monitor the college's processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.
• Provide information to students, parents, staff, and general public in person, via telephone, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
• Process applications and determine admission requirements, providing checklist items to fulfill requirements, creating and sending admission communications, enter and convert admission assessment test scores, add to program wait list when needed, and email correspondence.
• Process enrollments to student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic records, process official transcript requests, process receipts and mail to students. Serve as the point of contact in correcting client reporting errors on behalf of FVTC.
• Mo…